Your Privacy Is Our Priority

1 Introduction & Purpose of This Policy

jya88 is a trusted online gaming platform in Bangladesh that places the highest priority on protecting user privacy. This privacy policy clearly explains how we collect your personal information, how that information is stored, for what purposes it is used, and under what circumstances it may be shared with third parties.

Our goal is for every user to be able to use jya88 with complete confidence. Please read this policy carefully, as it contains important information about your legal rights and our responsibilities. If you have any questions, you can contact our support team.

2 What Types of Information We Collect

Certain information is required on the jya88 platform to register an account, manage gaming activities, and carry out financial transactions. We collect the following categories of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and phone number
• National ID card or passport details (when identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details
• Bank account details (for bank transfer transactions)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical & Usage Information

• IP address and device information
• Browser type and version
• Time and patterns of access and navigation on the platform
• Gaming activity and betting history
• Cookie and session data

3 Methods & Sources of Data Collection

jya88 collects information in several ways. The main methods are:

• Directly provided: When you create an account, fill out a form, or contact our support team, you provide information yourself.
• Automatic collection: When you use our platform, information is automatically collected through cookies, log files, and similar technologies.
• From third parties: Limited information may be collected from authorized third parties for the purpose of identity verification or fraud prevention.
• Payment processors: Transaction-related information is received from payment service providers when financial transactions are completed.

4 Purpose of Data Use

jya88 uses your information only for legitimate and necessary purposes. We process information for the reasons described below:

4.1 Service Delivery & Account Management

Your information is essential for creating and managing your account, personalizing your gaming experience, processing transactions, and delivering all services on our platform without interruption.

4.2 Security & Fraud Prevention

Information is used to detect and prevent fraud, money laundering, and other illegal activities. At the same time, suspicious activity is monitored to ensure the security of your account.

4.3 Meeting Legal Obligations

Retaining and processing certain information is legally required in order to comply with applicable laws, regulations, and directives from regulatory authorities.

4.4 Communication & Support

Your contact information is used to reach you with customer service communications, important updates, and relevant information.

4.5 Platform Improvement

User behavior and preferences are analyzed to continuously improve the quality of our services, which allows us to provide you with a better gaming experience.

5 Data Storage & Security

jya88 adopts the highest industry-standard security measures to keep your information safe:

• SSL Encryption: All information exchanged between your device and our servers is encrypted using advanced SSL (Secure Sockets Layer) technology.
• Secure Data Storage: Your information is stored on secure servers, and firewalls and access control systems are used to prevent unauthorized access.
• Limited Access: Only authorized and accountable staff are granted access to your information when necessary.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities identified can be resolved quickly.
• Data Retention Period: Your information is retained only for as long as it is needed to provide services or meet legal obligations.

6 Sharing Information with Third Parties

jya88 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

6.1 Service Partners

Only the necessary information is shared, and only for specific purposes, with technology providers that support the operation of our platform, payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), and identity verification agencies. These partners are also bound by strict confidentiality agreements.

6.2 Legal Obligations

We may be legally required to provide information in compliance with court orders, requests from investigating authorities, or applicable law.

6.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new controlling entity will also be bound by this privacy policy.

7 Cookies & Tracking Technologies

The jya88 platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help make the platform more usable and effective.

7.1 Types of Cookies

• Essential cookies: Essential for managing login sessions and core functionality.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Help monitor and improve the use of the platform.

You can control cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

8 Your Rights & Controls

jya88 believes every user should have proper control over their own information. You have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to correction: You have the right to request that any errors in your information be corrected.
• Right to deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You have the right to object to the use of your information for marketing communications.
• Data portability: You have the right to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors' Data

jya88 strictly provides services only to those aged 21 or above. We never knowingly collect information from minors.

If we are informed that information from a minor has been collected inadvertently, we will take immediate steps to delete that information and the associated account will be closed.

10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. This means your information may be transferred across international borders and stored there.

Whenever your information is transferred to another country, we ensure that it remains under the same standard of protection described in this privacy policy. We put in place appropriate contractual safeguards.

11 Policy Changes & Updates

jya88 reserves the right to amend and update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be published on the main page of the platform.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the platform after any changes, it will be assumed that you have accepted the revised policy. You are therefore encouraged to re-read this page after each update.

12 Complaints & Remedies

If you believe that jya88 has violated this privacy policy, or if you have any complaint regarding the protection of your information, please follow the process described below:

• First, let us know through our 24/7 live chat support.
• Send a detailed complaint by email.
• We will review your complaint within a reasonable time and respond to you.
• If you are not satisfied with our response, you may file a complaint with the appropriate authority under applicable law.